Client Services Administrator

Client Services Administrator
 

Adelphi Real World is a global consultancy in healthcare, within the Adelphi Group of Companies.  We collect and interrogate real world data to aid the pharmaceutical industry in understanding the management and treatment of specific diseases generating unique insights and evidence to support the successful development of pipeline assets and the positioning of brands.

Real world evidence is equally used to leverage Health Outcomes / Economic argumentation through statistically validated publications and Commercial strategic marketing needs.

Adelphi Real World continues to grow and expand after over 25 years heritage of collecting and interrogating our proprietary data set under the Adelphi brand. The Disease Specific Programmes (DSPs) are recognised as an industry standard for this kind of research, complemented by our Bespoke and external databases parts of the business. The Client Services team support our Franchise Directors to identify and support our engagement with our clients leading to high quality engagement, communications, and service.

The role:
This support role includes a variety of activities with the main focus on updating/maintaining our contracting request trackers. Additional activities will include providing analysis of contracting requests, updating the Client Relationship Management Database (Microsoft Dynamics), researching client pipelines, researching client contacts and supporting marketing initiatives amongst other administrative duties.  

Contracting Requests Administration/Responsibilities:

• Be a point of contact for internal contract review requests (MSAs/SOWs/NDAs)
• Management of requests & updating/maintaining contracting request trackers
• Review ongoing requests and completions
• Utilise data from trackers to provide MI/Analysis to be shared with Senior Management
• Assist Senior Manager with regular meetings with Accounts regarding completions & service performance focusing upon contracting processes
• Be a point of contact for internal ARW stakeholders regarding Accounts services

Business Development Accountabilities/Responsibilities:

• Updating and maintaining Microsoft Dynamics
• Imperative that the data input (from contact reports / requests for changes / new contacts) is highly accurate
• Entering appointment details and ensuring the information is recorded accurately
• Utilising database to provide targeted lists for Franchise Teams
• Full training will be provided on Microsoft Dynamics
• Financial / commercial understanding of the business
• to include tracking sales across Franchises – inputting information into Microsoft Dynamics, interpreting data to develop spidergrams, monthly analysis and charting of data
• Reviewing client drug development pipelines
• Identification of potential new client targets and inputting into the database

The person must have;

• High levels of interpersonal and communication skills and be an extensive team player
• High attention to detail and the ability to produce high quality outputs to be used at Senior Management level
• Microsoft office skills essential
• Great organisational and time management skills
• High drive and energy
• High levels of numeracy, analytical, and interpretive skills
• A proactive approach to work and ability to have positive interaction with colleagues

ARW believe in rewarding high performance – so our benefits include a competitive salary, pension, performance-related rewards, a generous holiday allowance, private health insurance and on-site gym membership, together with support for further training & qualifications, in a friendly and informal office environment. 

The position is based at our head office in Bollington - a stunning location just outside Manchester and on the edge of the Peak District.

Our commitment:

Omnicom Health Group is committed to hiring and developing exceptional talent. We agree that talent is equally distributed, and we’re focused on developing diverse teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you.